Refund & Return Policy

Last updated: September 27, 2026

At Clothvyne, our products are made to order through our print-on-demand fulfillment partner, Printful. Because products are produced specifically after an order is placed, our return and refund policy is different from that of a traditional retail store.

1. Made-to-Order Products

Most Clothvyne products are produced after you place your order.

For this reason, we generally do not accept returns or exchanges simply because you:

• Changed your mind

• Ordered the wrong size

• Ordered the wrong color

• No longer want the product

• Made an incorrect product selection

However, this does not affect any mandatory consumer rights that apply to your purchase under the laws of your country or region.

2. Damaged, Defective, or Misprinted Items

If your product arrives:

• Damaged

• Defective

• Misprinted

• With the wrong design

• With the wrong product

• With another manufacturing or fulfillment problem

please contact us as soon as possible.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the product and the issue

We may offer a replacement or refund depending on the circumstances.

Printful currently requires quality and lost-package claims to be submitted within 30 days of delivery or the estimated delivery date for lost packages.

3. Lost Packages

If your package is lost during transit, please contact us.

We will investigate the shipment with our fulfillment and shipping partners and, where applicable, arrange a replacement or refund.

Claims may be subject to the applicable carrier and Printful claim deadlines.

4. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if a replacement shipment is requested.

5. Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6. Exchanges

Because our products are made to order, we generally do not offer exchanges for incorrect size or color selections.

If the product is defective, damaged, or incorrectly produced, please contact us and we will review the issue.

7. EU and UK Consumer Rights

If you are located in the European Union, European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer protection laws, you may have rights that cannot be excluded by this policy.

For example, EU consumer rules generally provide a 14-day withdrawal period for many online purchases, subject to legal exceptions, and provide legal remedies for goods that are faulty or not as advertised.

UK distance-selling rules also generally provide a 14-day cancellation period for online purchases, subject to applicable exceptions.

Nothing in this policy is intended to limit rights that you are legally entitled to exercise.

8. How to Contact Us

For return, refund, or product-quality questions, please contact us through the Clothvyne website.

Please include your order number and relevant photographs where applicable.

Clothvyne
Customer Support:  contact@clothvyne.com